FIT Booking acceptance

. Abreu DMC USA will only accept bookings from certified tour operators.

. No bookings will be accepted without Pre-payment or Direct bill privileges.

FIT booking procedures

. Book by fax or email directly to Abreu DMC USA:

875 Avenue of the Americas, suite 206
New York, NY, 10001, USA
Fax: +12127603306 - Tel: +12127603306

. For Online booking bookings through Abreu online system contact our local office for more information and form Register request.

. All requests are subject to availability and confirmation

. When requesting reservations please include:

-   City and State, if applicable

1. Package or Hotel name
2. Dates of services and length of stay
3. Names of passengers with first and last name
4. Room type and number of rooms
5. Any special bedding requests
6. Ages of any children under 15

. Please always mention Abreu booking number in all correspondence when provided.

. It is the responsibility of the booking agent to check the accuracy of all Abreu bookings and inform confirmed hotels to their passengers along with appropriate instructions.

Accommodations

. Abreu contracts are based on a run-of-the-house rooms unless specified otherwise.

. Abreu cannot guarantee the bedding type or any special requests until check-in. However we will try our best with hotel to satisfy any request

. Triple and quad rooms usually are with two double beds.

. Rollaways are usually available at an extra charge, if requested at time of reservation and if applicable at the type of room. Otherwise can be chosen at time of check-in and payable by the passenger directly to the Hotel.

. Cribs usually are free of charge and must be requested at time of reservation.

. Abreu/Hotels reserves the right to substitute similarly priced hotels on overbooking or any unexpected situation without any damages.

Rates

All Prices provided are in US dollars for USA and Canadian reservations. All rates include current applicable hotel taxes and resort fees, if applicable. Any extra charges such surcharges or maid gratuity will apply during certain conventions and special event periods, if applicable.

Documentation and vouchers

For bookings featuring Abreu fit hotels, the tour operator is responsible for issuing all vouchers made out to the individual hotel with address included and must included BOOKED and PAYABLE by Abreu Tours

Payment (U.S. Dollars)

. Full payment must be received by Abreu in our office at least 10 days prior to the arrival date.

. All payment must include the Abreu booking reference and amounts to which the payment is to be applied.

. Non payment may result in automatic cancellation of services by due date provided, if not acknowledged.

. Payment will only be accepted in US Dollars payable, by one of the following methods:

1. Wire Transfer:

Beneficiary: Abreu Tours Inc.
                875 Avenue of The Américas, Suite #206
                                            New York, NY 10001
                Bank:Citibank
                            330 Madison Avenue
                            New York, Ny 10017
                            USA
                Acct. #00280997
                Route #021000089
                SWIFT #CITIUS33 (International only)
                Comments: Abreu File number
       

1. Bank Transfers must include total amount due in our Invoices. Any service fees charged by the Bank for processing will be charge back to the Sender.

1. Credit Cards accepted: Amex, Visa or MasterCard.

Refund requests or complaints

Any complaints or request for refunds must be received, in writing, in our office no later than 15 days after the service was provided and must be accompanied by proper documentation.